Refund Policy

1. General Policy

Due to the nature of digital products, all sales are final and no refunds will be issued once access has been granted, except as outlined in the specific circumstances below.

All payments are processed securely through Stripe, Inc. When refunds are approved, they are issued to the original payment method.

2. Refund Eligibility

Refunds will be considered only in the following circumstances:

2.1 System Failure

If our service experiences a system failure that prevents you from accessing the service for an extended period, we may offer:

• Major Outage: Service unavailable for more than 72 consecutive hours due to issues within our control
• Critical Bug: A critical technical defect that completely prevents service usage and cannot be resolved within a reasonable timeframe

In such cases, we will investigate and determine appropriate compensation, which may include:

• Service period extension
• Partial refund at our discretion
• Full refund in exceptional circumstances

2.2 Payment Errors

Refunds will be issued for payment processing errors:

• Duplicate Charges: If you are accidentally charged multiple times for the same purchase
• Incorrect Amount: If you are charged an amount different from the displayed price
• Unauthorized Charges: If charges are made without your authorization

Please contact us immediately at support@papyro-ai.com if you experience any payment errors.

2.3 Legal Requirements

Refunds will be issued when required by applicable consumer protection laws in your jurisdiction.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Change of Mind: After access has been granted to the service
• Account Violations: If your account is terminated for violating our Terms of Service
• Usage Limits: Dissatisfaction with usage limits as stated at purchase
• User Error: Misunderstanding of features or failure to use the service
• Third-Party Issues: Problems with third-party services beyond our control
• Partial Usage: After you have already used the service features
• Subscription Cancellation: When canceling recurring subscriptions (service remains active until period ends)

4. Subscription Plans

For recurring subscription plans:

• Subscription fees are non-refundable
• You may cancel your subscription at any time
• Upon cancellation, you retain access until the end of your current billing period
• No prorated refunds are provided for unused time
• Automatic renewal will be disabled upon cancellation

5. Refund Process

If you believe you are eligible for a refund under this policy:

1. Contact us at support@papyro-ai.com with “Refund Request” in the subject line
2. Provide your account email and detailed reason for the refund request
3. Include any relevant documentation (error messages, screenshots, etc.)
4. We will review your request within 5-7 business days
5. If approved, refunds will be processed within 7-10 business days
6. Allow 5-10 additional business days for the refund to appear in your account

Refund Method

Refunds are issued to the original payment method:

• Credit/debit card refunds return to the same card
• We cannot issue refunds to a different payment method

6. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly through direct communication.

If you file a chargeback:

• Your account will be immediately suspended pending investigation
• We will provide evidence to the payment processor
• Invalid chargebacks may result in permanent account termination

7. Contact Information

For refund requests or questions about this policy, please contact:

Email: support@papyro-ai.com

Please include “Refund Request” in the subject line for faster processing.

8. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via email to registered users.